Refund policy

Shop products are digital content delivered after payment, as soon as they are ready, with a link by email. At the time of purchase, the consumer expressly asks for delivery to take place before the 14-day period expires and accepts that, once delivery begins, they lose the right of withdrawal, as provided by Article 59 of the Italian Consumer Code (Codice del Consumo, Legislative Decree 206/2005).

We still give a full refund if the file is damaged or does not match the description on the product page and we cannot fix the problem within 5 business days of the report. For the custom Viral Prompt, a refund is also possible if, after filling in the brief, you do not receive the prompts.

14-day guarantee. If the product isn't what you expected, write to us within 14 days of purchase and we'll refund you.

This is a voluntary commercial guarantee: it is in addition to your statutory rights and does not replace them. After the refund, the product can no longer be downloaded from your account.

A request can be canceled, with a full refund, only while it is in the queue, that is, before data collection begins. The status is shown on the order confirmation page and, for plan holders, in the portal.

A request that is in progress or has been delivered cannot be refunded, because the work has already been done. If the file does not contain the guaranteed contents published for the service, the included revision is used. If guaranteed contents are still missing after the revision, we refund the output.

If processing is blocked for external reasons and the agency does not want to restart it, the amount is refunded or returned as credit, at the agency's choice.

A plan month that has already been paid cannot be refunded. There is nothing to cancel: the plan is paid month by month with a link and, if you do not pay for the following month, it ends at the end of the paid one. The Pilot can be refunded in full as long as no request has been started.

• Reply to the order email or write from the Contact page, giving the order or request number.
• We reply within 24 business hours and give you the outcome of the request within 2 business days.
• The refund goes back to the payment method used, usually within 5-10 business days depending on the bank.
• Credits used for a canceled request become available again immediately.